1. I know I have rats in my attic, how much will it cost to eradicate
Over the phone, or via e-mail, this question though seemingly easy, can
be difficult to answer. We need to first inspect the attic and
property to see exactly what’s going on. We need to find entry points
so that we can seal those points up. Depending on how many entry
points and where those entry points are, will determine the cost of the
job. We need to inspect the surrounding property to determine if and
how many bait stations are necessary outside. So the question of ” how
much ” suddenly becomes more complex.
2. How long will the technician be at my house?
It depends on what’s going on when we get there. For instance, we like
to know where the ant nest is, so that we can kill the nest. Sometimes
this is very easy to locate, while other times it may take a while to
find. However, I would say on the initial service, it will generally
take one hour, to one and a half hours. But don’t plan your schedule
based on that timing.
3. Can you be to my home at 10:30 am?
We pride our self in our customer service and we would love to tell you
exactly the time that we will show up, however that usually is not
possible. The reason it is so difficult is similar to the above
question (#2). We don’t know how long the customer previous to you will
take. For this reason we usually set up a two hour window for us to
arrive in. With a two hour window, your not waiting all day for us to
arrive and it still gives us ample opportunity to arrive on time. For
your convenience we can also give a 10 minute heads up call to you when
we are on our way to your home. This way you can still run errands
while your waiting on us to arrive.
4. Can I stay in my home during the service?
In the State of California we will instruct you to do what ever the
label on the product we are using instructs us to do. in most
circumstances the label requires us to advise you to vacate until dry.
We estimate that in most cases it will be dry in one hour. If we only
service outside, you will be perfectly fine to stay home, or even fine
to be outside too. Of course outside it will dry quicker, usually with
in a couple minutes of application.
5. You were here treating ants 2 hours ago, why do I still see ants?
Hopefully this isn’t a question you have to ask any of us. If so, that
is a failure on our part to explain how the product works. We use what I
call a transfer product for ants ( Termidor ). This has a delay
reaction. Meaning it will not kill the ants immediately. We want the
ants to go through the Termidor ( which also is a non repellent ) and
take it back to the nest. Once inside the nest the ants will share the
Temidor with all the other ants, including the queen and die. Generally
you should plan to give the Termidor up to 3 days for complete ant